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Booking QUESTIONS

How is Fantastay different from other home sharing platforms?

Fantastay’s team is made up of hospitality experts that manage the experience from beginning to end. Typically,

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What if I want to arrive at a time outside regular check in/out times?

We will always do our best to accommodate your needs. Early/Late check in/out times are subject to availability

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What if I cancel my trip?

Depending on the circumstances, most bookings are non-refundable or are only partially reimbursed to the booking party.

Does someone from Fantastay meet me at the home?

A member of the Guest Relations department will meet you at the home at check in and check out.

Do I need to pay a security deposit for my stay?

A security deposit of AED 1500 will be collected upon check in and returned upon check out.

Are there special house rules we need to follow?

Every property has a specific set of house rules according to the building and community.

Hosting QUESTIONS

Who can work with Fantastay?

If you live in Dubai, a property expert at Fantastay will assess your home and walk you through the process of getting your home guest ready.

How do I protect my valuables?

We’ve developed a strategy to look after your things while a guest is in your home:

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How much will I earn with Fantastay?

Pending a site visit and key information from you, our revenue team will assess the attributes of your home to give you a financial projection.

What happens if something goes wrong?

We all know accidents do happen. A plate might be broken, someone could misplace a key, there could be a small leak.

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Is this legal in Dubai?

Short term rental licenses became legal as of June 2016. If you are a tenant of your home and not the owner, we’ll help you get a no-objection letter so that you can make use of your home when you are away.

How safe is it to work with Fantastay?

We carefully constructed a vetting process before placing guests in your home. We have also added a global insurance guarantee for extra reassurance. You’ll have access to the Fantastay team 24/7 to address any query- big or small.

What do I have to do to get my home Guest Ready?

This is our calling. When we visit your home we’ll do a walk through with you to discover the fine details like discovering where the fuse box is and understanding how your appliances work.

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